ENJOY COMPLIMENTARY EXCHANGES AND RETURNS WORLDWIDE
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SHIPPING & RETURNS

DELIVERY AND SHIPPING

✨Luxury gift wrapping included always

 

We ship quickly — most orders are dispatched the same working day.

  • No hidden costs: All orders ship Delivered Duties Paid (DDP), meaning the price you see at checkout is the final price. No extra taxes or duties.

  • Fast delivery worldwide: See estimated times and costs below.

  • Easy returns & exchanges: Free on all eligible orders.


All our pieces, from our Icons and seasonal collections are packaged in recycled shoe boxes made with the process residues from organic grapes, sourced locally from crops surrounding our workshops in Italy.

 

DELIVERY TIME & COSTS



We ship delivered duties paid (DDP) to ensure the price you pay at checkout is the total amount. 



UK

  • Free Next Working Day on orders over £300

  • £9 for orders under £300

  • Order by 1pm for next-day delivery
EU

 

  • €12 flat rate (DDP included, no extra taxes)

  • 2–3 working days: IE, LU, NL, BE, FR, DE, CH, AT, DK, GR, IT, NO, SK, ES

  • 3–5 working days: CZ, HU, PL, FI, PT, SI, SE, LV, LT, RO, HR

 
USA

 

  • Free Express Shipping on orders over $400

  • $18 express shipping for orders under $400

  • 1–3 business days

 
AUSTRALIA
& NEW ZEALAND

  • $25 flat rate

  • 3–5 business days
REST OF
THE WORLD

 

  • $20 flat rate

  • 1–5 working days

 



RETURNS & EXCHANGES

We want you to love your shoes. If not, you can request a return within 14 days and send them back within 28 days.

  • Free exchanges & returns on full-price orders

  • Sale items: 

    • Within UK/EU: Refunds accepted with a return shipping fee (£20 / €25)

    • Outside UK/EU: Eligible for one size exchange or store credit (valid for 12 months).
      Please note: refunds are not available on sale items.

     

  • Archive Sale items: These pieces are part of our final clearance and are final sale. They are not eligible for return, exchange, or store credit.

Please ensure items are unworn, in perfect condition, and returned in their original packaging. Shoes should be tried only on carpeted surfaces.

  • One free size exchange shipment per order. Subsequent exchanges: £25 per item.

  • Gift cards: valid 12 months, non-refundable. Returns of items purchased with gift cards will be issued as store credit.

👉 request a return/exchange here: dear-frances-3.happyreturns.com

For questions, email info@dearfrances.com

 

REFUNDS


Refunds are processed once items are received and inspected by our warehouse. Please allow up to 14 days for funds to appear in your account. Refunds are issued to the original payment method.

We are unable to refund any applicable import duties and shipping fees paid on returned items.